ITSM IT Service Management

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime.

Achieving certification  ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:

  • Reduction in incidents and improved incident management
  • Improving corporate image and credibility
  • Adoption of an integrated process to the delivery of IT services
  • Reduction in response times and interruptions to IT service
  • Improved management of cost leads to financial savings
  • A culture of continuous improvement
  • Enhanced customer satisfaction that improves client retention
  • Consistency in the delivery of your service or product
  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain.
  •  a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
  • a service provider to monitor, measure and review its service management processes and services.

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